Shipments and returns
Your pack shipment
Easy-Pharma will make its best efforts to have the order shipped within a maximum of five (5) working days starting the day after the order is confirmed and payed off by the Buyer. The ordered items are shipped to the delivery address you specified during the order process.
Packages are shipped via Canada Post across Canada and UPS all over the United States.
The delivery method for Canada is Canada Post or Purolator, with the various options offered during the purchase process. It takes 2-4 days for delivery to Canada; parcels will be delivered with a signature by the buyer. If you are not at home or if your mailbox is not appropriate, you will receive a notice and your package will be waiting for you at your post office. In case of unusual delay, if w are out of stock, for example, an email will be sent to you.
For the US, packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online. It will take 5 to 20 days for international countries depending on the destination.
Whatever the delivery method chosen, we will send you a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
The free delivery of our shipments is limited to :
- For Canada, the free shipping (as of your order reaches $80) is limited to the Canadian provinces of Quebec and Ontario.
- The free shipping is limited to shipments with maximum weight of 2 kg
Easy-Pharma reserves the right to modify the type of transport chosen if required and will assume the additional costs or reimburse the customer for the costs that have been charged in excess.